Tier 1 & 2 Tech Support
Instant access to our service desk, staffed by experienced technicians ready to get you back to work as soon as possible.
Managed IT
Proactive support. Predictable costs. Zero drama.
Everyday IT serenity: smooth roads and no surprises. Our service desk and engineers keep your people productive and your systems patched, monitored, and healthy.
Response targets
P1Critical: business down30 min
P2High: degraded service4 hrs
P3Standard requestSame day
Average first response15 min
Critical patches deployed< 72 hrs
What’s included
The steady backbone of your day-to-day operations.
Core coverage that keeps users working and systems healthy. Start here, then layer on Managed Security whenever you’re ready.
Patch Management
Automated, scheduled updates across OS, apps, and firmware, tested first to reduce risk and close vulnerabilities fast.
Uptime Monitoring & Response
Synthetic and live health checks with alerting, escalation, and post-incident reviews that harden reliability over time.
Vulnerability Maintenance
Ongoing vulnerability discovery, validation, and patch orchestration to cut exposure and maintain compliance.
Best Practice Services
From configuration baselines to change control, we define what “right” looks like and keep it consistent.
Level up
Add 24×7 SOC & NOC coverage with Managed Security.
Explore Managed SecurityService levels
Fast is the baseline, not the ceiling.
15min
Average first response
We acknowledge and triage new tickets fast, keeping users informed within minutes.
<2%
Least-privilege drift
Access reviews and policy baselines keep permissions tight. Outliers get flagged and fixed.
<72hrs
To deploy critical patches
When vendors flag urgent fixes, we move. Priority-based rollouts hit the highest-risk systems first.
Most issues resolved on first touch
What to expect
IT that runs quietly in the background.
Armory5’s Managed IT is the steady backbone for day-to-day operations: Tier 1–2 help desk, disciplined patching, uptime monitoring with runbook response, vulnerability maintenance, and best-practice baselines. We target a 30-minute first response and resolve most issues on the first touch.
Patching is staged and scheduled to minimize disruption, while critical fixes move fast with clear communication. Continuous health checks surface problems early, so our engineers can act before users feel pain.
You’ll see the results in monthly reports and vCIO check-ins that keep plans practical and predictable.
Get a free assessmentWhat’s included in the Managed IT plan?
Tier 1–2 help desk, patch management, uptime monitoring and response, vulnerability maintenance, and best-practice alignment, plus monthly reporting and vCIO check-ins.
What are your response times?
Typical targets: P1 within 30 minutes, P2 within 4 hours, P3 the same business day. We’ll codify SLAs in your agreement.
Is patching going to interrupt my users?
We stage, test, and schedule outside peak hours. Emergency security patches can go sooner with your approval.
Can you work with our internal IT team?
Absolutely. We co-manage: you keep what you like, and we cover the rest, including after-hours support, patching, escalations, and projects.
